介绍： Welcome to English as a Second Language Podcast number 1,303 –Disputing an Incorrect Bill.
This is English as a Second Language Podcast episode 1,303. I’m your host, Dr.Jeff McQuillan, coming to you from the Center for Educational Development in beautiful Los Angeles, California.Go to ESLPod.com for more in...

介绍： Welcome to English as a Second Language Podcast number 1,303 –Disputing an Incorrect Bill.
This is English as a Second Language Podcast episode 1,303. I’m your host, Dr.Jeff McQuillan, coming to you from the Center for Educational Development in beautiful Los Angeles, California.Go to ESLPod.com for more information about us. This episode is a dialogue between Regina and Bob about a problem with Bob’s bill – the indication of how much he should pay a certain company. Let’s get started.
[start of dialogue]
Regina: Hello, this is Horizon. My name is Regina. How may I help you today?
Bob: I’m calling to dispute my bill. There’s a billing error.
Regina: Let me take a look at your statement. Your last bill was $650 and it is past due.
Bob: It’s past due because this is the third time I’ve called to report the problem,
but my bill still hasn’t been corrected. My bill is normally $65 a month.
Regina: I’m looking at your account and I don’t see a record of any previous calls
about this problem.
Bob: I called last week and the week before. Look, I just want to get this sorted
out so I can pay my bill before my service is disconnected.
Regina: I understand. Your bill may reflect changes you’ve made to your usage
plan, such as upgrading to a more expensive plan.
Bob: I’ve made no changes to my usage plan. I’ve had the same plan for eight
months.
Regina: Your bill may also reflect overage charges if you went over your allotted
minutes or data.
Bob: I haven’t gone over my limit. Can my case be escalated so that I can speak
with a supervisor?
Regina: Certainly, sir. Let me have a supervisor call you back when she’s available.
Bob: Will that be today?
Regina: I can’t tell you that, sir.
Bob: I just hope she calls me back before my service is [call ends].