介绍： 管理学大师肯·布兰佳和畅销书作家斯宾塞·约翰逊的合力之作，这本小册子，把看似复杂的管理难题浓缩成了“三个一分钟”，足够精悍，足够简单，足够明了。

【Chapter 06：The Third Secret: One Minute Reprimands】

“That’s terrific,” the young man enthused. “How did you learn to do that?” “Simply,” Ms. Brown answere...

介绍： 管理学大师肯·布兰佳和畅销书作家斯宾塞·约翰逊的合力之作，这本小册子，把看似复杂的管理难题浓缩成了“三个一分钟”，足够精悍，足够简单，足够明了。

【Chapter 06：The Third Secret: One Minute Reprimands】

“That’s terrific,” the young man enthused. “How did you learn to do that?” “Simply,” Ms. Brown answered, “by watching the boss do it himself.”

“You mean your boss can laugh at himself when he makes a mistake?” the astonished young man asked.

“Well, not always,” Ms. Brown admitted. “He’s like most of us. Sometimes it’s tough. But he often can. And when he does laugh at himself, it has a positive effect on everyone around him.”

“He must be pretty secure,” the young man suggested. “He is,” Ms. Brown answered.

The young man was impressed. He was beginning to see how valuable such a manager was to an organization.

“Why do you think the One Minute Manager’s reprimands are so effective?” he asked. “I’ll let you ask the One Minute Manager,” she said, as she rose from behind the desk and walked the young man to the door.

When he thanked her for her time, Ms. Brown smiled and said, “You know what the response to that is going to be.” They both laughed. He was beginning to feel like an “insider” rather than a visitor, and that felt good.

As soon as he was in the hall, he realized how little time he’d spent with her and how much information she had given him.

He reflected on what she had said. It sounded so simple. He reviewed in his own mind what you should do when you catch an experienced person doing something wrong.

......

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