介绍： 管理学大师肯·布兰佳和畅销书作家斯宾塞·约翰逊的合力之作，这本小册子，把看似复杂的管理难题浓缩成了“三个一分钟”，足够精悍，足够简单，足够明了。

【Chapter 09：Why One Minute Praisings Work】

You’re right,” the manager said. “When they captured the whale, he knew nothing about jumping over ropes. So when th...

介绍： 管理学大师肯·布兰佳和畅销书作家斯宾塞·约翰逊的合力之作，这本小册子，把看似复杂的管理难题浓缩成了“三个一分钟”，足够精悍，足够简单，足够明了。

【Chapter 09：Why One Minute Praisings Work】

You’re right,” the manager said. “When they captured the whale, he knew nothing about jumping over ropes. So when they began to train him in the large pool, where do you think they started the rope?”

“At the bottom of the pool,” answered the young man.

“Of course!” responded the manager. “Every time the whale swam over the rope— which was every time he swam past—he got fed. Soon, they raised the rope a little.

“If the whale swam under the rope, he didn’t get fed during training. Whenever he swam over the rope, he got fed. So after a while the whale started swimming over the rope all of the time. Then they started raising the rope a little higher.”

“Why do they raise the rope?” asked the young man.

“First,” the manager began, “because they were clear on the goal: to have the whale jump high out of the water and over the rope.

“And second,” the One Minute Manager pointed out, “it’s not a very exciting show for a trainer to say, ‘Folks, the whale did it again.’ Everybody may be looking in the water but they can’t see anything. Over a period of time they keep on raising the rope until they finally get it to the surface of the water. Now the great whale knows that in order to get fed, he has to jump partially out of the water and over the rope. As soon as that goal is reached, they can start raising the rope higher and higher out of the water.”

“So that’s how they do it,” the young man said. “Well, I can understand now how using that method works with animals, but isn’t it a bit much to use it with people?”

“No, it’s very natural in fact,” the manager said. “We all do essentially the same thing with the children we care for. How do you think you teach them to walk? Can you imagine standing a child up and saying ‘Walk,’ and when he falls down you pick him up and spank him and say, ‘I told you to walk.’ No, you stand the child up and the first day he wobbles a little bit, and you get all excited and say, ‘He stood, he stood,’ and you hug and kiss the child. The next day he stands for a moment and maybe wobbles a step and you are all over him with kisses and hugs.

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